Terms & Conditions

1. Introduction 

Welcome to SystemOptix. By accessing and utilizing our services, you expressly acknowledge and consent to abide by these formal Terms and Conditions. Please read these terms and conditions carefully before using Our Service.


2. Services
SystemOptix offers premier PC optimization and maintenance services designed for individuals, streamers, and esports organizations.

3. Responsibilities
SystemOptix is steadfast in its commitment to providing PC optimization and maintenance services, as explicitly detailed on our website and within service agreements. We will diligently exert every reasonable effort to meet agreed-upon deadlines and maintain responsiveness to inquiries. Our services are meticulously designed to optimize clients' computer hardware and software to deliver peak gaming performance.

4. Refunds and Cancellations
Clients are not eligible for refunds in the following scenarios:
• 
In the event that the client fails to provide the stipulated cooperation or access to their computer system as per the agreed-upon terms. 

• If the client opts to discontinue services after the commencement of work. 

• Refund requests will be assessed on a personal level, and decisions will be made based on the merit of each case. Please contact us if you have a valid reason for requesting a refund, and we will review your situation individually. Our aim is to ensure fairness and satisfaction for our clients.

5. Privacy
SystemOptix is profoundly committed to safeguarding your privacy and diligently manages your personal information in strict compliance with our dedicated Privacy Policy.

6. Client Responsibilities
Clients are mandated to fully cooperate with SystemOptix by providing accurate information pertaining to their personal computer systems, in accordance with provided instructions. 
It is the responsibility of clients to diligently back up their data before the commencement of our services, as potential data loss may occur during the optimization process. 


7. Limitations of Liability
Certainly, here are a couple of examples that illustrate what "unforeseen hardware or software issues" may entail:

Unforeseen Hardware Issue:

- Let's say a user's graphics card was functioning perfectly before the optimization. After the optimization, the user experiences artifacts and crashes while running a graphically demanding game. SystemOptix would not be responsible for any underlying hardware issues with the graphics card, such as overheating or hardware degradation, that were not apparent prior to the optimization. 


Unforeseen Software Issue:

- A user's PC was running a specific software application without any problems before optimization. After optimization, this software begins to crash or behave erratically. If the issue arises from a conflict between the software and an aspect of the optimization, SystemOptix may address it, but it's not responsible for the initial compatibility issue.

We do not furnish any guarantees regarding precise FPS (frames per second) enhancement. 

SystemOptix disclaims liability for data loss attributed to client negligence. 


8. Changes to Terms and Conditions
SystemOptix retains the prerogative to amend these formal Terms and Conditions periodically. Clients will be apprised of significant modifications via electronic mail or through conspicuous notifications on our website.

9. Contact Information
Should you harbor inquiries or concerns regarding these Terms and Conditions or any facet of our services, please avail yourself of the opportunity to contact us at [operations@systemoptix.net].

Last updated: [10-15-2023]